Terms & Conditions

This website (accessed at www.alzheimers-brace.org), to which these terms of use apply, is owned and operated by BRACE.

Please read these terms of use carefully, together with the BRACE privacy policy. By accessing and using the website you are agreeing to be bound by these terms of use. If you do not accept these terms of use then you must not continue to use the website.

BRACE may alter these terms of use at any time and we recommend that you review these terms of use regularly to ensure that you are happy to accept any modifications. We will notify you here if any changes have been made. These are the current terms of use and are effective from 1 September 2016.

Access to the website and to all the content and features available within it may be modified, suspended, withdrawn or discontinued at any time and without any prior notice or explanation.

All enquiries and communications regarding the use of this website should be addressed to The Website Manager at the address below.

Use of this website is subject to the following terms:

Refunds Policy - Event Purchases

Where someone has purchased a place at an event organised by BRACE, we offer a full refund if the event is cancelled by BRACE and usually (if stated on the booking page) in the case of cancellation by the customer at least one month in advance of the event. Example: BRACE Conference.

If a supporter has paid a third party to attend their event in order to raise funds for BRACE, we are unable to offer a refund. In these circumstances, we have not received the admission/registration fee and the contract is between the customer and the third-party organisation. Example: challenge events.

Refund Policy - Donations

Charities are expected to refuse to refund donations other than in exceptional circumstances.

If someone has sponsored a participant in a challenge event, and that event is subsequently cancelled, the circumstances do not warrant a refund. The donor has donated in good faith to the charity because of the fundraiser’s intention to participate in the event.

Although the coronavirus crisis itself is exceptional, it is not unusual for events to be cancelled for other reasons such as adverse weather conditions, or for fundraisers to withdraw because of injury. the intention of the donor to support the cause of the charity and support the (intentions of) the fundraiser will have been honoured.

Refunds will be given at the discretion of management and may need to be referred to the charity commission.

Refund Policy - Online Shop

The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after despatch. In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered.

We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.

If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customer’s expense.

You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days. It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.

We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account. If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage. If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.

Online Shop - Payment

Our online payments are handled by Go Cardless, Stripe and PayPal.


The content and design of this website is subject to copyright and other intellectual property rights owned by BRACE or used under licence from third parties. All such rights must be respected.

Reproduction of this website, or any part of it, in any form is prohibited except that you may: 1. print or download to a local hard disk extracts for your personal use; and 2. copy the content to individual third parties for their personal information, provided that you acknowledge the website as the source of the material and you inform the third party or parties that these terms apply and they agree to comply with them.

For the avoidance of doubt, you may not incorporate any content or material from the website into any other work or publication in any form whatsoever without the express written consent of one of the directors of BRACE. Furthermore, no copying for any business or commercial use is allowed.

Information & Content

The information contained on this website (including any guides, surveys, articles or reports) is compiled and/or made available in good faith and reasonable efforts have been made to ensure that it is accurate and up to date. However, BRACE gives no representation or warranty in respect of such information and all such representations and warranties, express or implied, are excluded.

We believe, but do not warrant, that the content of this website and any downloads are virus free. We recommend that you carry out your own virus checks.

Where information published on the website is supplied by third parties, this does not signify that BRACE controls or endorses such content, or accepts responsibility for the accuracy or otherwise of the information.

Website Links

Where links to other external websites are published on this website, this is not intended to signify that BRACE has reviewed or endorses such websites and/or their content and BRACE accepts no responsibility for the content of any linked website. The use of any links to these websites is entirely at your own risk and it is your responsibility to check and comply with the terms and conditions of any linked websites visited.

We are happy to consider requests for external links to be created to this website, but no such links may be created without the prior written consent of a director of BRACE.

Your use of this website

You agree to use this website responsibly. You will not use this website for any unlawful purpose and will not supply, post or publish any information that is discriminatory, defamatory, obscene or offensive, or in any other way illegal or unlawful. All information you provide will be true, accurate, complete and up to date and will not mislead or be likely to mislead BRACE or any third party for which the information is intended.

You will take reasonable steps to ensure that all information and data files you supply, post or publish to the website are free of viruses, engines, routines or any form of malicious coding and you will not attempt in any way to damage, disrupt, modify or otherwise interfere with the proper and intended operation of this website.

BRACE may terminate or suspend your use of the website at any time and without warning if you are in breach, or if we have reasonable grounds to believe that you are in breach, of any of the terms of use in this document.

Liability & Disclaimer

BRACE excludes liability to the fullest extent permitted by law for any loss or damage howsoever arising out of the use of this website or the reliance upon any content published, posted or supplied on this website.

However, nothing in the above shall exclude BRACE's liability (if any) for fraud, for personal injury or death caused by BRACE's negligence, or for any other matter which it would be illegal to exclude or attempt to exclude.


These terms of use and your use of this website are subject to the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute so arising.

The headings contained in these terms and conditions are for convenience only and do not affect their interpretation.

If any of the terms of use is found to be invalid, illegal or otherwise unenforceable by a judicial or other competent authority, this shall not affect the validity of the remaining provisions which will remain in full force and effect. If any provision of these terms of use is held to be invalid, illegal or otherwise unenforceable but would be valid, legal or enforceable if some part of the provision were deleted or severed, the provision in question will be deleted or severed to the minimum extent necessary to make it valid, legal and enforceable.


For all enquiries, contact:

The BRACE Charity Office
Southmead Hospital
BS10 5NB

Tel: 0117 414 4831
Email: [email protected]

Registered UK Charity: 297965

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